Americans Aren’t the Only ones Who Hate Call Centers

I saw this article on the Consumerist Blog and apparently the Indians hate their own call centers. This is what it says on the blog:

“You’re not alone hating Indian call centers. Indians hate them too, mostly because they get stuck dealing with an even lower caste of customer service representatives than Americans. The well-educated smooth talking CSRs get the prestigious jobs infuriating foreign customers, while the the untrained masses are paid basmati to cater to India’s domestic customers.”

I find this interesting. And, by the looks of the comments, the whole topic of outsourcing is quite a sore spot for many people.